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About Lightnet

Lightnet is a leading fintech company that connects banks, fintechs, and Web3 businesses on a single, regulated network. By bridging traditional (Web2) and digital (Web3) payment systems, Lightnet enables fast, transparent, and cost-effective cross-border settlements, on/off-ramps, and liquidity for both fiat and digital assets.

Headquartered in Singapore with a strong operational presence across Asia, Lightnet is committed to building an inclusive international remittance ecosystem. Our infrastructure empowers institutions to move capital instantly across 150+ countries, removing the friction and high costs of traditional banking. We operate with a "regulatory-first" mindset, holding multiple licenses across Southeast Asia to ensure secure, compliant, and reliable operations.

Role Overview

The Onboarding Manager is a leadership role responsible for the end-to-end onboarding of clients and partners across Lightnet's entities. You will ensure every onboarding decision meets local regulatory requirements in Thailand, Singapore, Hong Kong, and other jurisdictions where Lightnet operates. You will lead the onboarding team, work closely with Sales, Compliance, Product, and Engineering, and continuously improve the onboarding process through automation and risk-based controls, while keeping pace with the growth of our client base.

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Key Responsbilities

• Multi-Jurisdiction Client Onboarding: Oversee client onboarding for the Thai entity under Thai AMLO and Bank of Thailand (BOT) requirements, the Singapore entity under MAS AML/CFT requirements, and other entities (e.g., Hong Kong) under their respective local regulations
• Partner Onboarding: Own the company onboarding process for banks, fintechs, and Web3 partners, including due diligence, documentation collection, risk assessment, and go-live approval.
• Ongoing KYC Monitoring: Run ongoing customer due diligence, including periodic KYC refresh, risk re-rating, and triggered reviews based on changes in customer profile or transaction behavior
• Transaction Name Screening: Oversee sanctions, PEP, and adverse media screening for transactingparties and counterparties, and ensure alerts are triaged and resolved within defined SLAs.
• Team Leadership and Quality Review: Manage the day-to-day work of the onboarding team, review and approve customer onboarding decisions, set quality standards, and coach team members on case judgment and regulatory interpretation.
• Sales Coordination: Work with the Sales team to set realistic onboarding timelines, communicate requirements to prospects early, and reduce drop-off during onboarding.
• Process Improvement and Automation: Identify onboarding bottlenecks and risk gaps, propose automation (workflow tooling, document verification, screening integrations, RPA), and test new systems, automations, and flows before rollout to reduce operational and compliance risk.
• New Business/Project: Design KYC/onboarding flows for new business lines and projects, and coordinate with the PMO and IT teams to test and implement each flow.
• Regulatory Compliance and Risk Reporting: Ensure the onboarding function complies with local regulations in each jurisdiction, identify areas of compliance risk, develop mitigation plans, and report findings to the Head of Client Operations.
• Audit and Regulatory Readiness: Prepare onboarding documentation, case files, and metrics for internal audits and regulatory examinations, and track remediation of findings
• SOP and Policy Ownership: Maintain onboarding SOPs, risk-rating methodology, and jurisdiction-specific checklists, ensuring they are reviewed at least annually and updated when regulations change.
• KPI Management: Define and monitor onboarding KPIs such as turnaround time, first-time-right rate, alert backlog, and false-positive rate, and report performance regularly.
• Training and Culture: Lead AML/KYC awareness training for the operations and business teams, and foster a culture of accuracy, accountability, and proactive escalation.
• Support to Head of Client Operations: Support the Head of Client Operations on assigned strategic projects, ad hoc analysis, and cross-regional initiatives.

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Qualifications

• Education: Bachelor's degree in Finance, Business Administration, Accounting, Law, or a related field.
• Experience: 5–8 years of experience in client onboarding, KYC/AML operations, compliance operations, or related fintech or banking functions, with at least 2 years in a team leadership role.
• Regulatory Knowledge: Working knowledge of Thai AMLO requirements and BOT regulations, MAS AML/CFT notices applicable to payment services and digital payment token services, and Hong Kong AML/CFT requirements. Familiarity with FATF standards and risk-based approaches to customer due diligence.
• Onboarding and KYC Expertise: Strong understanding of corporate and individual due diligence, beneficial ownership identification, EDD triggers, PEP and sanctions screening, and ongoing monitoring.
• Digital Asset Awareness: Understanding of crypto-asset risks, including wallet screening and blockchain analytics concepts, as applied to onboarding Web3 partners.
• Project Management: Experience leading process redesign, system implementations, or UAT for compliance or onboarding tools.
• Soft Skills: Strong leadership, clear communication with both technical and non-technical stakeholders, sound judgment in ambiguous cases, and the ability to decline a client when the risk is not acceptable.
• Technical Advantage: Experience with KYC/AML screening platforms, workflow or case management tools, and automation (RPA or low-code). Advanced Excel and reporting skills.

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