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Role Overview

The Onboarding Specialist manages the end-to-end onboarding process for institutional digital asset clients, ensuring smooth activation while meeting regulatory and compliance requirements.

Key Responsibilities

Client Onboarding

• Own onboarding from KYC/KYB initiation to account activation.
• Collect, review, and verify client documentation in line with AML/CFT standards.
• Coordinate closely with Compliance, Legal, Sales, and Operations teams.

Compliance Coordination

• Support enhanced due diligence for higher-risk or complex clients.
• Track onboarding progress and maintain audit-ready documentation.
• Escalate issues or red flags to Compliance where required.

Client Experience

• Act as the primary contact for clients during onboarding.
• Ensure clear communication and timely updates.
• Support handover to Account Management post-go-live
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Skills & Qualifications

• 3–6 years of experience in onboarding, compliance operations, or account management.
• Strong understanding of KYC/KYB and AML/CFT processes.
• Experience in fintech, payments, or digital assets preferred.
• Highly organized with strong stakeholder coordination skills.
• Fluent in English; Thai language preferred.

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